Returns and Exchanges

Items may be returned or exchanged within 14 days of delivery. Returns must be initiated within this period, and packages must be handed to the shipping carrier within 14 days of delivery to remain eligible.

To be eligible, items must be unworn, unused, in the same condition received, and in the original packaging.

Return Timeframe

Items not handed to the shipping carrier within 14 days of delivery will not be accepted for return or exchange, as they fall outside of our policy timeframe.

Return Condition Requirements

To ensure all items meet our quality standards, returns must be sent back in their original condition. We are unable to accept items that show signs of wear or use, including pet hair, odors such as smoke, stains, or any soiling.

Items must be returned in their original packaging. Please do not place shipping labels directly on the product packaging, as this will result in damage.

Returns that do not meet these requirements will not be accepted or may be subject to a partial refund.

Refunds

Once your return is received, it will be inspected. You will be notified of the approval status. If approved, the refund will be issued to your original method of payment. Please allow 3 to 7 business days, depending on your bank, for the funds to be reflected in your account.

Exchanges

Exchanges are subject to product availability. If the requested item is out of stock, a refund will be issued instead.

Shipping

A return label will be provided for approved returns and exchanges. Items must be shipped back within the return window to remain eligible.

International Orders

For all international orders, return and exchange shipping costs are the responsibility of the customer.

Once a return or exchange is approved, a return shipping label will be provided and invoiced. The invoice must be paid before the return or exchange is processed.

For return or exchange requests coming from Canada, please contact support@reynasignature.com to receive the appropriate return address, as we are unable to provide a return label.

Reyna Signature does not cover or reimburse any duties, taxes, or customs fees associated with international orders.

If you have any questions on how to return your item to us, contact us at support@reynasignature.com.